Returns & Refunds
Last updated:
1. Digital Products Policy
All recharge codes are digital products delivered instantly upon payment confirmation. Due to the nature of digital goods, all sales are final once the code has been successfully dispatched. We cannot offer refunds for codes that have been delivered to the contact information you provided.
2. Faulty or Invalid Codes
If your recharge code does not work, is invalid, or is rejected by the operator, contact us within 48 hours of receiving it. We will investigate the issue with the code supplier and, if confirmed faulty, provide a replacement code or issue a full refund.
3. Incorrect Operator Selection
If you accidentally purchased a code for the wrong operator (e.g., Etisalat instead of du), contact us before the code is used. If the code has not been used, we may offer an exchange for the correct operator denomination, subject to availability. A code is considered "used" once it has been applied to a mobile account, which is verifiable with the operator.
4. Non-Delivery
If you have not received your recharge code within 2 hours of payment, first check your spam/junk folder. If the code is still not found, contact us at with your order ID and we will resend or issue a refund.
5. Refund Process
Approved refunds are processed to your original payment method within 5 to 10 business days. PayPal refunds are credited to your PayPal account. We cannot refund to a different account than the original payment source.
6. How to Request a Refund
To request a refund or report an issue, contact us at with:
- Your order ID
- Brief description of the issue
- Screenshot of any error message (if applicable)
We aim to respond to all refund requests within 24 hours.